Are some of the phone numbers in your CSV file not uploading?
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Tuesday, 24th December, 2013
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15:18pm
What to do if NOT all of your phone numbers in a CSV file are uploading.
- Try re-saving the CSV file then upload it to a new campaign and see if this fixes the issue
- Make sure you have the correct boxes checked when uploading your CSV file to the campaign.
- Make sure (NOT) to check Prevent duplicate numbers against all contact records. This will check every number you have ever uploaded to any campaign regardless of if the campaign has been deleted.
- Check your email and review the CSV file summary report and look for any errors in the file.
If you are still having an issue, please call our office.
