The dialer industry as a whole has pretty poor uptime standards, because there are so many moving parts that make our product work. Our production servers undergo daily data backups and weekly reboots checks and we always keep a minimum of 2 dedicated servers on standby should one of our servers encounter a hardware failure. Our customers typically experience less than 4 hours/month of downtime. For accounts with >10 agents requiring high availability we offer a hot standby option at 150% the cost of your monthly fee.