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Can administrators barge or listen in on a call? Print

  • Barge, listen, monitor, whisper
  • 27
Yes, administrators can barge in on a live call. ( your webphone or sip phone must be set up to use this feature)

On the left side of your screen click on 
Press the  next to an Agent you want to Monitor, Coach or Conference. A SIP and or WebPhone connection is required to use this feature. If you are not sure about your settings go to your settings page by clicking on 
then click on  this will bring you to the Voice Connection Settings for T-Max Dialer you will need to choose either 
or and save the changes. If you choose SIP you will need to change the 4-digit SIP password, Download the T-Max SoftPhone and put the user name domain and password into the SIP Phone. Once you and your agents have the desired connection method using your dial pad, press '1' to speak with their contact, press '2' to coach your agent, or press '3' to conference in.














Agent Monitor, Monitor, Listen, Calls, Coaching, training

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  Tag Cloud

Abandon Message Account Pop Alternate SIP Phone AMD AMD Issues Barge Billing Billing History Can't hear Can't log off Change Agent Password Change Connection Method Change Phone Connection Cloud Cloud-Based Contact List Contacts List Continue Calling Cookies Cost Custom Disposition Dial In dialer not connecting dialer not making calls dialer not working dialer won't call out Disconnect Disconnecting Duplicate Duplicate Numbers Expired Export Google Hold I can’t view my reports Inbound Inbound blend Integrated Web Phone Invoices List listen Logging out Minutes used monitor Move Contacts multiple multiple same numbers Music My headset is not being recognized No Audio No One to take a call No Sound not connecting to the dialer Number Search On Hold Password Payment History phone not connecting Phone Number Phone Number Search Phone set up Pop Post Post URL Predictive Dialer Prices Pricing Recycle Redial if BUSY or NO ANSWER repeat numbers Replay Campaign Report same numbers Screen Pop Session Set up Dialer SIP sip phone Soft Phone Speed test Stop Calling Stop Dialing System Stuck Update Credit Card Update Password Update payment method URL URL Post Voice Broadcast set up Web Web Phone Web phone wont connect Webphone whisper Why am I not able to connect to the dialer

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Open Ticket