PD Contact List Report/Export Definitions Print

  • Contact List, List
  • 7

Predictive Dialer Contact List Export Information
Contact Status/Disposition + Status Last Note Means 
Contact Busy/Answered Brandon  marked contact as 23 Talked to person agent marked as contact busy
Contact Busy/Answered John  noted contact was busy or occupied Talked to person agent marked as contact busy
Dead/Answered Thomas marked contact as Not Interested/Dead Talked to Person agent marked as Not interested
DO NOT CALL/Unknown James  marked contact as DO NOT CALL taked to person agent marked as do not call
HUNG UP/Answered Brandon  marked contact as HUNG UP Talked to person agent marked as hungup
Lead/Unknown Joe  marked contact as Lead/Goal Contacted sale made
Machine Left Msg/Answered Brandon marked contact as 21 Agent got call left message on vcml
Machine Left Msg/Answered Brandon noted got voicemail & left message Agent got call left message on vcml
Machine No Msg/Answered John noted got voicemail, no message left Agent got call left no message
Machine No Msg/Answered Laura marked contact as 22 Agent got call left no message
Q/Answered was connected to an agent after >2 seconds Call passed to agent no termcode entered
Q/Answered Was initiated a predictive call from Q: Home Agent did not put in term code
Q/Attempted Once Got a busy signal Call attempted got busy signal
Q/Attempted Once Was initiated a predictive call from Q: Home No answer on phone call
Q/Attempted Once was unable to be connected to an agent FCC error rate Timed out call not passed
Q/Uncalled Added to Campaign: AMs Account not called
Q/Unknown was unable to be connected to an agent FCC error rate Possibly a disconnected number
RTP/Unknown [system] turned off from 0 Voice Broadcasts and 1 Campaigns Agent marked refused to pay on account
RTP/Unknown Kashada marked contact as RTP Agent marked refused to pay on account
Scheduled/Answered John scheduled a follow-up call on Thu, 24 Feb at 10:54PM UTC Talked to person agent scheduled a call back
Wrong Number/Answered Thomas marked contact as 20 Talked to person agent marked as wrong number
WRONG NUMBER/Unknown [system] turned off from 0 Voice Broadcasts and 1 Campaigns Agent marked as wrong number
Answered No Dispo/Answered (Last Note)Was initiated a predictive call from Q: (Campaign Name)| Call connected to client but no dispositon was left by agent
Answered No Dispo/Attempted Once (Last Note)Was initiated a predictive call from Q: (Campaign Name)| No disposition given to the call
Answering Machine/Answering Machine (Last Note)answering machine detected| System detected Answering Machine
Busy/Attempted Once (Last Note)Was initiated a predictive call from Q: (Campaign Name)| System attempted call line was busy
Carrier Error/Attempted Once (Last Note)Was initiated a predictive call from Q: (Campaign Name)| System attempted call got carrier error (See CDR Report)
Carrier Error/Answered (Last Note)Agent 1 played pre-recorded message (hungup):7510| Call Answered, System detected as answering machine and passed call through. (See CDR Report)
Contact Busy/Off (Last Note)Agent 2 noted contact was busy or occupied| Call answered, Account marked as contact busy
Dead Air Call/Attempted Once (Last Note)Was initiated a predictive call from Q: (Campaign Name)| Call answered, Account marked  as dead air 
Hung Up/Attempted Once (Last Note)Was initiated a predictive call from Q: (Campaign Name)| Call initiated but agent clicked hang up
Left Message/Attempted Once (Last Note)Was initiated a predictive call from Q: (Campaign Name)| Call answered, Marked as left message
Machine Left Msg/Off (Last Note)Agent 1 noted got voicemail & left message| Call answered, Agent marked machine left msg
Machine No Msg/Off (Last Note)Agent 2 noted got voicemail no message left| Call answered, Agent marked machine no msg
No Agent/Attempted Once (Last Note)was unable to be connected to an agent FCC error rate| System attempted number, No agent was available
No Message Left/Attempted Once (Last Note)Was initiated a predictive call from Q: (Campaign Name)| System attempted number, call was marked no message left
Not In Service/Answered (Last Note)Admin marked contact as Not In Service| Call answered, account marked not in service
Not Interested/Off (Last Note)Agent 2 marked contact as Not Interested/Dead| Call answered, Agent marked call not interested
Q/Attempted Once (Last Note)Was initiated a predictive call from Q: (Campaign Name)| System attempted number loaded to the Q
Q/Uncalled (Last Note)Added to Campaign: (Campaign Name) Q Loaded to the campaign but not called
SALE/Off (Last Note)Agent 1 marked contact as Lead/Goal| Call answered, account marked contact as Lead/Goal
Scheduled/Answered (Last Note)Admin scheduled a follow-up call on Sun 15 Jan at 03:00PM CST| Call answered, follow up was scheduled
Wrong Number/Answered (Last Note)Admin marked contact as Wrong Number| Call answered, Account marked as wrong number
Wrong Number/Off (Last Note)*Admin marked contact as Wrong Number| Call answered, Account was marked Wrong Number

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