1st Row of Contact View: Manual Dial, Direct Dial, Power Dial, 1st person, 2nd person, Book, Blue page, recycle, add a contact

MANUAL DIAL: The manual Dial button will allow you to make a single Manual Call from the dialer.  It will use the Caller ID in the settings tab of the agent placing the call.

Pencil Icon: Modify Current Phone Number

BOOK: Will Show you a list of the Recent Calls received by the agent.

None w/ Down Arrow: Change between Campaign Dialing and Direct Dialing.







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