Contact View Screen not loading contact information? Freezing, Not refreshing, Same contact info on multiple calls

If you are Editing, Copying, Pasting or if you accidently clicked on a field in your account information. The dialer will dial but the contact view is stuck (it is waiting for you to complete the edit). Make sure to press escape or click your mouse on the note field and start dialing again.  This will insure thatthe pop screen is able to populate your next call.

Please ensure you have the latest version of Oracle Java and Adobe Flash Player installed. You can check the version number and status of your current plug-ins by using your browser and go to
Oracle Java: http://www.java.com/en/download/installed.jsp
Adobe Flash Player: http://www.adobe.com/software/flash/about/

Was this answer helpful?

 Print this Article

Also Read

Dialer has dead air when account pops up!

This means the customer has hung up. You could be running the dialer too fast, if you just put in...

What order does the dialer make calls?

The dialer will transfer calls in the same order they are loaded from your spreadsheet. If there...

When I upload a file it shows accounts out of time zone. How do I fix this?

Go to the Edit Properties Pencil. In the time zone for never call before it is based on the time...

How to download call recordings and voicemails?

Go to the Campaign Tab and click on the recordings.    WWW...

Dialer says I am disconnected!

The dialer is saying you are disconnected because you did not answer the phone or you hung...

Trusted Site Seal
SSL Certificate