I can't get the recorded voice mail message to play. It says no sound file available.

You need to enable the sound file for In-call playing. It's one of the hyper links near the wav upload area.

Also make sure the duration (in seconds) appears new the wave file they are trying to play. Sometimes users try to upload mp3 files and things, and that does not work correctly.

Also you need to have a separate recording uploaded for each seat not just the group. So you need to make sure the edit screen tab is checked for each seat that is for the settings tab, and where you will upload the file.

Was this answer helpful?

 Print this Article

Also Read

What Do the Colors Indicate in Agent Monitor?

The highlighted color indicates the agents status.Green- TalkingRed- WaitingBlue- DisconnectedThe...

There is a call stuck in the agent monitor tab and the timer is still running.

If there is a phone number that has been called and not transferred to one of your agents on the...

When I upload a file it shows accounts out of time zone. How do I fix this?

Go to the Edit Properties Pencil. In the time zone for never call before it is based on the time...

A.M.D. Wait for Agent, How to setup

Wait for Agent settings:The Wait for Agent option, is how long your recipient will be on hold...

How to sign on and off of our Predictive Dialer correctly?

First the agent will need to click on a campaign, next they will automatically be taken to...