What happens to the extra lines that are ringing when all the agents are busy?

They will be placed on hold till the next available agent is ready. Also the abandonment message will be played for them. We suggest having the message say please wait for the next available operator.

Was this answer helpful?

 Print this Article

Also Read

Download Soft Phone for Mac OS

The T-Max Soft Phone isn't compatible with Mac OS.Here is the links to download a Soft Phone that...

How do I find my three-way call recording?

You can find the three-way call recordings the same way you find the normal recordings. Click the...

Turning down or up the microphone and/or speaker volume on the T-Max Phone.

On the left side of the T-Max Phone is the volume control for the microphone and on the right...

How do I configure / Setup T-Max SIP Softphone (TMaxSIP) for the Predictive Dialer? DEPRECIATED

When you get T-Max SIP installed and you're ready to get it configured. Please follow the steps...

How do I change my phone to sip phone?

  Please download the T-Max Phone from your dialer dashboard. This will be located at the...

Trusted Site Seal
SSL Certificate