How do i set up X-Lite ( xlite ) SIP Phone?


1.       Please download X-Lite or whatever sip phone you choose to each of your agent's computers.   http://www.counterpath.com/x-lite-4-for-windows-download.html

2.       Go to the ADMIN tab on your dialer

3.        Change the connection method for each collector.  

   

 

4.       Change the sip password to a new numeric password e.g. from 1234 to 8243

 

5.       Write the red blue and green information down for each agent and go to each of their computers. (iI won’t be colored on the actual dialer.

6.       Then open X-Lite phone on the computer and click on Softphone then Accounts settings.

 

a.       SIP4

 

7.       Put the domain from the dialer in the domain on the X-Lite

8.       Put the password from the dialer in password on the X-Lite

9.       Put the Display Name from the dialer in the Account Name, User ID, Display Name, and Authroization name in X-Lite.

10.  Have the agent log out and back in and now they should be ready to go. Click on the campaign and answer the phone .

 

 

Also. you may need to change the preferances on X-Lite to the headset you are using.

 

a.       Just go to softphone

b.      Preferences

c.       Devices and change to your headset there. (if needed.)

Was this answer helpful?

 Print this Article

Also Read

When I upload a file it shows accounts out of time zone. How do I fix this?

Go to the Edit Properties Pencil. In the time zone for never call before it is based on the time...

Why does the account informaiton freeze up some times? Why does account info get stuck?

Try turning off the preloading of contacts under admin tab user properties. This generally...

Predictive Dialer Prices.

Predictive Dialer Rates and Prices 1 YEAR AGREEMENT (US & Canada Calling)  $100/mo/seat...

Recycle and or Move Contacts on a Predictive Dialer Campaign.

If you want to follow up on leads you talked to or set up a follow up call before you end the...

How do I set up a pop up script?

Go to the settings tab of each agent. Click the bottom left of settings tab (setup Scripts)...

Trusted Site Seal
SSL Certificate