Set up Sip Phone with Zoiper Communicator.

Go to each agent's computer and login to dialer as agent.  Go to the settings tab.  at the bottom left is the SIP information for the Zoiper phone.


For windows go to http://www.zoiper.com/download.php?os=Windows&ap=zc&location=zoiper_3_free_installer_exe_win and download the phone.

After down load is done open the Zoiper Communicator and be sure to allow windows to access.

  1. 1. Account Type = SIP
  2. 2. Use the info from Tmax Dialer at the bottom left of the settings tab as the SIP Credentials
  3.       Display Name/Auth User Name/Username = user / user@host
  4.       Password = Password
  5.       Domain = Domain / Outbound proxy
  6. 3. Then CHECK the SKIP AUTO-DETECTION box. click next, next and close
  7. 4. You may need to Restart the computer and it should be good to go.

Still isn't working http://tmaxdialer.com/bill/knowledgebase.php?action=displayarticle&id=84

 

 

 

 

 

Was this answer helpful?

 Print this Article

Also Read

Agent Productivity!

  Agent productivity report breakdownAgent Connect Time = Time logged into the dialerAgent...

Manage Do Not Call list DNC Predictive Dialer.

First, open the Excel file that contains your numbers you want to add to your DO NOT CALL list....

How do I import or export from Collections Max?

What happens to the extra lines that are ringing when all the agents are busy?

They will be placed on hold till the next available agent is ready. Also the abandonment message...

I can’t view my reports.

To view the reports you must have Microsoft excel installed on your computer. There are a few...