Dialer says I am disconnected!

The dialer is saying you are disconnected because you did not answer the phone or you hung up the phone.

For the predictive dialer to work, once you click on the campaign you want to join your phone will ring. You will need to answer it with-in (2) rings then the dialer will start to dial the numbers for you.

You will never hang up the SIP phone until you want to get off the dialer and you do not want to receive any more calls.


Was this answer helpful?

 Print this Article

Also Read

What happens to the extra lines that are ringing when all the agents are busy?

They will be placed on hold till the next available agent is ready. Also the abandonment message...

What order does the dialer transfer calls? Who recieves the next call?

The first person to log on to the dialer will recieve the first call. All calls after that will...

What order does the dialer make calls?

The dialer will transfer calls in the same order they are loaded from your spreadsheet. If there...

The “Record Direct Calls” Tab in the pencil window:

If you check the (Record Direct Calls) box then your agent will have the ability to record the...

How to sign on and off of our Predictive Dialer correctly?

First the agent will need to click on a campaign, next they will automatically be taken to...

Trusted Site Seal
SSL Certificate