Dialer has dead air when account pops up!


This means the customer has hung up. You could be running the dialer too fast, if you just put in a disposition and a new account populated with nothing but dead air on the line.
you usually want 20 to 30 seconds between calls. This will allow your agents to feel refreshed and keep the dialer running smoothly.

Also if AMD (Answering Machine Detection) is turned off, then it could be an answering machine and your agent was busy on the previous call and was not able to hear the opening recording.

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