Transfer a call to another number or agent.


Yes you have 2 ways to transfer. 

Option 1: Is a Blind transfer by hitting the transfer on the contact view screen and dialing the number you want to transfer to. But once you dial the number you are off the line and the consumer only hears the call being dialed and ringing and you have no way to tell if the agent picked up the phone or the call went thru.
Option 2: Is the 3 way call on the contact view screen and your agent can call the number relay the info needed to the other agent and then hang up. But remember the consumer is on the line with you during this whole time so make sure your agents are professional on the call.

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