Why does account info pop up empty?


It may be several reasons.

1.You may have hit reset before uploading the phone numbers to the campaign. Be sure to delete that campaign out and create a new campaign. Then be sure to drag and drop the data fields to the corresponding columns or press auto assign. Then drag the *Phone* to the phone column.

If you changed, deleted, or added Database fields it will affect past campaigns and can cause the empty pop ups.

Or

2. Your agent may have his cursor on one of the fields which locks the information and has started the dialer back up before pressing escape to release the fields so they can pop up the next account information.

Was this answer helpful?

 Print this Article

Also Read

Recycle and or Move Contacts on a Predictive Dialer Campaign.

If you want to follow up on leads you talked to or set up a follow up call before you end the...

Turning down or up the microphone and/or speaker volume on the T-Max Phone.

On the left side of the T-Max Phone is the volume control for the microphone and on the right...

What Do the Colors Indicate in Agent Monitor?

The highlighted color indicates the agents status.Green- TalkingRed- WaitingBlue- DisconnectedThe...

Can a Cell Phone be Used in a Three-Way call or Transfer?

Yes any phone number can be used. You might have an issue depending on how your calls are routed,...

Dialer says I am disconnected!

The dialer is saying you are disconnected because you did not answer the phone or you hung...

Trusted Site Seal
SSL Certificate