Why does account info pop up empty?

It may be several reasons.

1.You may have hit reset before uploading the phone numbers to the campaign. Be sure to delete that campaign out and create a new campaign. Then be sure to drag and drop the data fields to the corresponding columns or press auto assign. Then drag the *Phone* to the phone column.

If you changed, deleted, or added Database fields it will affect past campaigns and can cause the empty pop ups.


2. Your agent may have his cursor on one of the fields which locks the information and has started the dialer back up before pressing escape to release the fields so they can pop up the next account information.

Was this answer helpful?

 Print this Article

Also Read

What Do the Colors Indicate in Agent Monitor?

The highlighted color indicates the agents status.Green- TalkingRed- WaitingBlue- DisconnectedThe...

Turning down or up the microphone and/or speaker volume on the T-Max Phone.

On the left side of the T-Max Phone is the volume control for the microphone and on the right...

Setting Abandon Message

HOW TO SET ABANDON MESSAGE:1: Start by clicking the "Campaign Tab". 2: Then click the "Speaker...

How do I turn ON or OFF the hold music? or change hold music?

In the Settings Tab on your dialer dashboard under General Properties there is a blue hyper link...

I am having poor voice quality! I am having poor phone quality!

80% of voice quality issues are the result of the end user's internet connection. High...

Trusted Site Seal
SSL Certificate