Why does account info pop up empty?

It may be several reasons.

1.You may have hit reset before uploading the phone numbers to the campaign. Be sure to delete that campaign out and create a new campaign. Then be sure to drag and drop the data fields to the corresponding columns or press auto assign. Then drag the *Phone* to the phone column.

If you changed, deleted, or added Database fields it will affect past campaigns and can cause the empty pop ups.


2. Your agent may have his cursor on one of the fields which locks the information and has started the dialer back up before pressing escape to release the fields so they can pop up the next account information.

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