Why does account info pop up empty?


It may be several reasons.

1.You may have hit reset before uploading the phone numbers to the campaign. Be sure to delete that campaign out and create a new campaign. Then be sure to drag and drop the data fields to the corresponding columns or press auto assign. Then drag the *Phone* to the phone column.

If you changed, deleted, or added Database fields it will affect past campaigns and can cause the empty pop ups.

Or

2. Your agent may have his cursor on one of the fields which locks the information and has started the dialer back up before pressing escape to release the fields so they can pop up the next account information.

Was this answer helpful?

 Print this Article

Also Read

I can’t view my reports.

To view the reports you must have Microsoft excel installed on your computer. There are a few...

How do I setup a Predictive Campaign?

Creating a Campaign:1. Login to your PD server2. Go to CAMPAIGN TAB.3. Click on CREATE NEW...

System is stuck and I can't log off.

My system is locked up and it won't let me disconnect from the dialer. I have...

Can administrators barge or listen in on a call?

Yes, administrators can barge in on a live call under the Agent Monitor Tab, which can be enabled...

Why do I need a Predictive Dialer?

A Predictive Dialer calls a list of telephone numbers and connects dialed calls that are answered...