What is dial rate overide?

Dial rate is how many numbers are being dialed for each agent logged into the dialer.

Auto will keep track and adjust for your agents on how the phones are answering. But it takes a while for it to gather data to work efficiently for that campaign. (this is best used for telemarketing that you do not change campaigns and you just add numbers to the file.)   If you are creating new campaigns each day it starts over gathering information on how the calls are answering for that campaign only.

We suggest to set it at 3 and move it up or down depending on how calls are coming in for you agents.  They should get a call every 30 to 45 seconds if your numbers are good in your file.  30 to 45 seconds seems to be the right time so your agents don’t seem rushed and can re focus for the next call.

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