Articles

 How do I log off the dialer?

At the top right of the dialer screen under the “Remote Support tab” and above...

 VIDEO Overview of Home Tab

 Contact Inbox

When you disposition a call, mark it "Inbox" for a specific user. Doing so should place the...

 Display Agent Productivity Link at bottom of home tab

By clicking the blue link at the bottom left hand corner of the home tab this screen will pop...

 Global Phone Search

In the Global Phone Search type in a phone number and it will recall all the accounts or...

 Join a Predictive Campaign

In this area are all active campaigns.  By clicking on a campaign you will be joining that...

 My Stats, Get Custom Stats

You can see your Stats for the day, week, month, or even custom dates by clicking get or...

 Scheduled Calls

Once you schedule your call back as follows:Click the schedule callback button on the disposition...

Trusted Site Seal
SSL Certificate