At the top right of the dialer screen under the “Remote Support tab” and above...VIDEO Overview of Home Tab Contact Inbox
When you disposition a call, mark it "Inbox" for a specific user. Doing so should place the...Display Agent Productivity Link at bottom of home tab
By clicking the blue link at the bottom left hand corner of the home tab this screen will pop...Global Phone Search
In the Global Phone Search type in a phone number and it will recall all the accounts or...Join a Predictive Campaign
In this area are all active campaigns. By clicking on a campaign you will be joining that...My Stats, Get Custom Stats
You can see your Stats for the day, week, month, or even custom dates by clicking get or...Scheduled Calls
Once you schedule your call back as follows:Click the schedule callback button on the disposition...