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 Adding contacts to a campaign that already existing!

If you add contacts to an already existing campaign, the dialer will start right were you left...

 Call quality issues troubleshooting tips!

Here at T-Max Dialer we receive a number of common issues which can easily be avoided or...

 Caller ID is showing the wrong name and is different from what is in my settings

The Phone Provider/Carrier you purchased your phone number from has the final say in what is...

 Campaign disappears after loading

This is a flash player issue, simply log out and log and this will fix the problem. The campaigns...

 Can i use open office?

Yes, but you will need to change the format from semi-colon seperated to comma seperated.

 Can I use the T-Max SIP Phone as a stand alone program?

T-Max SIP Phone can be used as a stand alone program as long as your phone provider supports...

 CDR Report codes "Carrier Errors"

Here is a list of the possible codes that are listed in the CDR Report for the Predictive Dialer...

 Contact have not appeared after I uploaded the .csv file.

Files can upload between 1 minute and 10 minutes depending on how many people are uploading...

 Do I need a phone or What type of phone do I need?

It depends on which dialer you wish to use. Predictive Dialer: No, all you need to use the...

 Do you offer customizations programming?

Yes, administrators can barge in on a live call under the Agent Monitor Tab, which can be enabled...

 How Do I get Started with a free dialer trial?

All you need to do to get started is order the free trial. This will set your dialer up and you...

 How do I log into the dialer dashboard?

To open up your dialer dashboard you can click the T-Max logo on the e-mail or the T-max sip...

 How do I pop up account from T-Max to Bitrix24 Screen pop

Here are the steps to enabling the Post to URL feature on T-Max Dialer with Bitrix24 for...

 How do upload multiple Phone Numbers?

We have just launched the ability to upload more than one phone number per row at a time. ...

 How is support handled?

As a primarily wholesale vendor of dialer software, our support is provided via our support...

 How long does it take to setup?

Once an account is ordered thru our PayPal Checkout payment system, it can take up to 12 hours to...

 How to clear your internet Cache?

Please clear your internet Cache or try a different browserInternet Explore:...

 How to export from Collect One? (CollectOne)

CollectOne  - Brief instructions for running a report and saving to a .csv format On the...

 How to import or export from Collect? by Comtech Systems Collect.org

  Here is the link for the download of the report.   DOWNLOAD

 How to view/check your invoices

Login to Client Area from tmaxdialer.com (Top Left Hand Corner above Tmax Dialer logo) Click on...

 I cant add a Recording Sound file or I cant make a test call. It wont call my phone. How can I record a wav or .wav file?

Make sure the phone you used does not have an auto secretary or auto attendant. Try a...

 I dont have a csv format mine is excel!

Just save your excel file to .csv and it will work.

 I need additional help!

Please go to http://tmaxdialer.com/remote.htm. It may ask you to run or save the program. If you...

 If we do not complete a campaign by the end of the day and we start up again the next day with the same campaign, will the dialer pickup where it left off or start over?

.Yes

 If we switched servers.

If we switched servers.  Step 1. Please go to the dialer and press ctrl and F5 key at the...

 If you are an XP operating system user.

You must use Mozilla Firefox. You can download a free version at firefox.com. Then you may need...

 My screen freezes.

Please ensure you have the latest version of Oracle Java and Adobe Flash Player installed. You...

 My x-lite ( xlite ), zoiper, sip phone wont ring.

Make sure all fire walls are allowing your programs through. You may need to make exceptions, or...

 NETWORK ISSUE

No Current Issues to Report

 Normal Hours of Operation.

Hours of Operations for Sales, Training, General Support, Billing, Trials, and all General...

 Not all the phone numbers in a CSV file are uploading.

1. Try saving the .csv file then upload it to a new campaign and see if this fixes it. 2. Make...

 Online Support!

 Our admin is no longer with our company how do we get access to the dialer?

If the admin on the account is no longer with your company and there is no contacts from your...

 Referral Program

If you know any company that can use our services, you can potentially earn a 5% monthly residual...

 Soft phone keeps timing out, Saying it request time out.

If you are using Windows XP, Try switching to Mozilla Firefox.  Internet Explorer on Windows...

 Sugar CRM Export Contacts.

http://forums.sugarcrm.com/f22/export-contacts-18556/

 Tips and Tricks for Predictive Dialer/Voice Broadcast Dialer!

Tips & Tricks for Predictive dialer:...

 Uploading CSVs?

Quite often at T-Max Dialer we get asked the question “How do we upload CSV files for our...

 What are the Network Requirements?

To connect with the dialer, computers need outbound access to the following TCP ports 80, 4000,...

 What are the System Requirements to use the Dialer?

T-Max dialer requires a computer running Windows Vista, Windows 7, Windows 8, or Windows 10 with...

 What Dialer Should I Use?

With T-Max Your Company has a wide variety of dialers at your disposal. With your predictive...

 What do I need to get started?

You will need a list of Phone Numbers to call in CSV format. High Speed internet. A Newer...

 What is a CSV file?

A comma-separated values (CSV)  the separator character does not have to be a comma) file...

 What is or how do I use Setup Database Fields?

  Information stored alongside on your phone numbers is 100% customizable to your needs....

 What is the Latency Indicator?

The latency indicator shows the time it takes for an internet message to go from your computer to...

 What is the List View and how does it work?

The list view contains a list of dispositioned calls other then the calls that were dispositioned...

 What is the Master Do Not Delete?

The Master Do Not Delete campaign is the master template you are going to load from when you are...

 What is the required internet speed to use the dialer

A Minimum of 256kbps of bandwidth per agent "Upload and Download" with near zero jitter is...

 What is the “Remote Support” tab?

Remote support allows us to view your monitor only with your permission, so we can more...

 What is your uptime?

The dialer industry as a whole has pretty poor uptime standards, because there are so many...

 Why do you charge for after hours non emergency support?

To keep our costs low for all of our customers, T-Max charges $30/hour for non emergency support...

 Why when I login to my dialer dashboard, my campaigns say 0 (Zero)?

The dialer is on standby and is awaiting your commands. Hit the re-fresh   icon to...

 Why will it not display my caller ID name on a caller ID I call

This feature is mainly for international dialing.  In the US, the Carrier/Phone company you got...

 You can restrict where your staff can login and where they can use the dialer with Location Lock or IP Restriction.

If you would like to restrict the network and location of where your staff can login and...