Agent Monitoring 

With our Agent monitoring, you can Listen, Coach, and Conference with your agents Calls at the push of a button.  Now you can push the next button and see your Agents Computer Screen so you may see the account they are talking to.  By using almost any VNC program like real VNC, Tight VNC, or Ultra VNC you can at the push of a button see and take over the agent’s computer.  These will allow you to easily transition and take over calls for Quality Assurance, Coaching, and Closing.  Agencies have reported seeing a 15% to 25% boost in close calls.  Contact us for more information.