I am having poor voice quality! I am having poor phone quality!

80% of voice quality issues are the result of the end user's internet connection. High quality voice conversations require an extremely consistent (low jitter) connection to our servers. To isolate possible problems, we recommend network administrators download Colasoft Ping Tool and setup a continuous ping to 1) our T-Max and 2) a constant server like google.com. Poor voice quality caused by the network will manifest itself in any packet loss in excess of 1%. T-Max recommends always using a WIRED (not Wi-Fi) always-on connection like Fiber or Broadband Cable. In certain situations where the internet connection is being shared it might be necessary to implement VoIP QoS on your router. Please consult your network administrator for further instructions.

Please make sure your modem and its firm ware are up to date. Make sure your modem is a Gigabit capable modem (contact your ISP to determinate that.)

Make sure all your switches are 10/100/1000 and are not daisy chained https://answers.yahoo.com/question/index?qid=20110301032328AAVlRsV.


Was this answer helpful?

 Print this Article

Also Read

Does the dialer stop dialing my contacts while I’m on a call?

Yes, But the dialer will finish up with the calls that it has qued up to call and will not que up...

What order does the dialer make calls?

The dialer will transfer calls in the same order they are loaded from your spreadsheet. If there...

Setting Abandon Message

HOW TO SET ABANDON MESSAGE:1: Start by clicking the "Campaign Tab". 2: Then click the "Speaker...

How Do I Change My Password?

Click on the pencil icon to open the property settings tab, click on the hyper link...

Set up Sip Phone with Zoiper Communicator.

Go to each agent's computer and login to dialer as agent.  Go to the settings...

Trusted Site Seal
SSL Certificate