My x-lite ( xlite ), zoiper, sip phone wont ring.

Make sure all fire walls are allowing your programs through. You may need to make exceptions, or remove your antivirus and malware software.

If you are using a single agent on multiple computers with the same zoiper or xlite settings you may run into a conflict.  To help correct this, change the password on the zoiper or xlite.  Then change the password on the dialer - log in as the agent - go to settings tab - go to change voice connections settings - change password and save - restart computer and see if this fixes the issue.

To connect with the dialer, computers need outbound access to the following TCP ports 80, 4000, 843 and 61613. If users will be connecting with a SIP soft phone, all UDP ports must be unblocked. Users are recommended to use a uPnP router with a solid always-on internet connection. Latency of fewer then 100 milliseconds to the nearest T-Max server is ideal. Up to 200kbps of bandwidth per agent with near zero jitter is required.

On the Zoiper phone if this was a new install, you may want to go to SETTINGS, PREFERENCES, THEN REMOVE ACCOUNT.....then click CREATE ACCOUNT, SIP, NEXT, then CHECK the SKIP AUTO-DETECTION box.\

We do have a solution! We have created our own T-Max Phone. Please refer to "How do I configure/setup T-Max SIP Softphone (TMaxSIP) for the Predictive Dialer."

Was this answer helpful?

 Print this Article

Also Read

I cant add a Recording Sound file or I cant make a test call. It wont call my phone. How can I record a wav or .wav file?

Make sure the phone you used does not have an auto secretary or auto attendant. Try a...

Caller ID is showing the wrong name and is different from what is in my settings

The Phone Provider/Carrier you purchased your phone number from has the final say in what is...

Not all the phone numbers in a CSV file are uploading.

1. Try saving the .csv file then upload it to a new campaign and see if this fixes it. 2. Make...

What Dialer Should I Use?

With T-Max Your Company has a wide variety of dialers at your disposal. With your predictive...

Can I use the T-Max SIP Phone as a stand alone program?

T-Max SIP Phone can be used as a stand alone program as long as your phone provider supports...