- You need to enable the sound file for In-call playing. It's one of the hyperlinks near the wav upload area.
- Make sure the duration (in seconds) appears next to the wave file they are trying to play. Sometimes users try to upload mp3 files and things, and that does not work correctly.
1.You will need to have a separate recording uploaded for each individual user. So, you will need to make sure the Enable Edit Settings is checked for each seat So that they/you will have the ability to record or upload the message to the individual user. 
2. To make sure the Enable Edit Settings is checked you will need to go to your Admin tab
click on the yellow pencil 
for the agent you want to edit then in the window that pops up you will want to go to the Privileges Tab and make sure the Enable Edit Settings is checked for the user to have access.
