| Predictive Dialer Contact List Export Information |
| Contact Status/Disposition + Status |
Last Note |
Means |
| Contact Busy/Answered |
Brandon marked contact as 23 |
Talked to person agent marked as contact busy |
| Contact Busy/Answered |
John noted contact was busy or occupied |
Talked to person agent marked as contact busy |
| Dead/Answered |
Thomas marked contact as Not Interested/Dead |
Talked to Person agent marked as Not interested |
| DO NOT CALL/Unknown |
James marked contact as DO NOT CALL |
Taked to person agent marked as do not call |
| HUNG UP/Answered |
Brandon marked contact as HUNG UP |
Talked to person agent marked as hungup |
| Lead/Unknown |
Joe marked contact as Lead/Goal |
Contacted sale made |
| Machine Left Msg/Answered |
Brandon marked contact as 21 |
Agent got call left message on vcml |
| Machine Left Msg/Answered |
Brandon noted got voicemail & left message |
Agent got call left message on vcml |
| Machine No Msg/Answered |
John noted got voicemail, no message left |
Agent got call left no message |
| Machine No Msg/Answered |
Laura marked contact as 22 |
Agent got call left no message |
| Q/Answered |
was connected to an agent after >2 seconds |
Call passed to agent no termcode entered |
| Q/Answered |
Was initiated a predictive call from Q: Home |
Agent did not put in term code |
| Q/Attempted Once |
Got a busy signal |
Call attempted got busy signal |
| Q/Attempted Once |
Was initiated a predictive call from Q: Home |
No answer on phone call |
| Q/Attempted Once |
was unable to be connected to an agent FCC error rate |
Timed out call not passed |
| Q/Uncalled |
Added to Campaign: AMs |
Account not called |
| Q/Unknown |
was unable to be connected to an agent FCC error rate |
Possibly a disconnected number |
| RTP/Unknown |
[system] turned off from 0 Voice Broadcasts and 1 Campaigns |
Agent marked refused to pay on account |
| RTP/Unknown |
Kashada marked contact as RTP |
Agent marked refused to pay on account |
| Scheduled/Answered |
John scheduled a follow-up call on Thu, 24 Feb at 10:54PM UTC |
Talked to person agent scheduled a call back |
| Wrong Number/Answered |
Thomas marked contact as 20 |
Talked to person agent marked as wrong number |
| WRONG NUMBER/Unknown |
[system] turned off from 0 Voice Broadcasts and 1 Campaigns |
Agent marked as wrong number |
| Answered No Dispo/Answered |
(Last Note)Was initiated a predictive call from Q: (Campaign Name)| |
Call connected to client but no dispositon was left by agent |
| Answered No Dispo/Attempted Once |
(Last Note)Was initiated a predictive call from Q: (Campaign Name)| |
No disposition given to the call |
| Answering Machine/Answering Machine |
(Last Note)answering machine detected| |
System detected Answering Machine |
| Busy/Attempted Once |
(Last Note)Was initiated a predictive call from Q: (Campaign Name)| |
System attempted call line was busy |
| Carrier Error/Attempted Once |
(Last Note)Was initiated a predictive call from Q: (Campaign Name)| |
System attempted call got carrier error (See CDR Report) |
| Carrier Error/Answered |
(Last Note)Agent 1 played pre-recorded message (hungup):7510| |
Call Answered, System detected as answering machine and passed call through. (See CDR Report) |
| Contact Busy/Off |
(Last Note)Agent 2 noted contact was busy or occupied| |
Call answered, Account marked as contact busy |
| Dead Air Call/Attempted Once |
(Last Note)Was initiated a predictive call from Q: (Campaign Name)| |
Call answered, Account marked as dead air |
| Hung Up/Attempted Once |
(Last Note)Was initiated a predictive call from Q: (Campaign Name)| |
Call initiated but agent clicked hang up |
| Left Message/Attempted Once |
(Last Note)Was initiated a predictive call from Q: (Campaign Name)| |
Call answered, Marked as left message |
| Machine Left Msg/Off |
(Last Note)Agent 1 noted got voicemail & left message| |
Call answered, Agent marked machine left msg |
| Machine No Msg/Off |
(Last Note)Agent 2 noted got voicemail no message left| |
Call answered, Agent marked machine no msg |
| No Agent/Attempted Once |
(Last Note)was unable to be connected to an agent FCC error rate| |
System attempted number, No agent was available |
| No Message Left/Attempted Once |
(Last Note)Was initiated a predictive call from Q: (Campaign Name)| |
System attempted number, call was marked no message left |
| Not In Service/Answered |
(Last Note)Admin marked contact as Not In Service| |
Call answered, account marked not in service |
| Not Interested/Off |
(Last Note)Agent 2 marked contact as Not Interested/Dead| |
Call answered, Agent marked call not interested |
| Q/Attempted Once |
(Last Note)Was initiated a predictive call from Q: (Campaign Name)| |
System attempted number loaded to the Q |
| Q/Uncalled |
(Last Note)Added to Campaign: (Campaign Name) |
Q Loaded to the campaign but not called |
| SALE/Off |
(Last Note)Agent 1 marked contact as Lead/Goal| |
Call answered, account marked contact as Lead/Goal |
| Scheduled/Answered |
(Last Note)Admin scheduled a follow-up call on Sun 15 Jan at 03:00PM CST| |
Call answered, follow up was scheduled |
| Wrong Number/Answered |
(Last Note)Admin marked contact as Wrong Number| |
Call answered, Account marked as wrong number |
| Wrong Number/Off |
(Last Note)*Admin marked contact as Wrong Number| |
Call answered, Account was marked Wrong Number |
| |
|
|
