Make sure all firewalls are allowing your programs. You may need to make exceptions or remove your antivirus and malware software.
If you are using a single agent on multiple computers with the same Zoiper or Xlite settings you may run into a conflict. To help correct this, change the password on the Zoiper or Xlite. Then change the password on the dialer - log in as the agent - go to the settings tab - go to change voice connections settings - change the password and save - restart the computer and see if this fixes the issue.
To connect with the dialer, computers need outbound access to the following TCP ports 80, 4000, 843, and 61613. If users will be connecting with a SIP softphone, all UDP ports must be unblocked. Users are recommended to use a UPnP router with a solid always-on internet connection. The latency of fewer than 100 milliseconds to the nearest T-Max server is ideal. Up to 200kbps of bandwidth per agent with near-zero jitter is required.
On the Zoiper phone if this was a new install, you may want to go to SETTINGS, PREFERENCES, THEN REMOVE ACCOUNT.....then click CREATE ACCOUNT, SIP, NEXT, then CHECK the SKIP AUTO-DETECTION box.\
We do have a solution! We have created our own T-Max Phone. Please refer to "How do I configure/setup T-Max SIP Softphone (TMaxSIP) for the Predictive Dialer."
