(Video) How to add a sound file into your T-Max Predictive Dialer (In call message, Voicemail) How to add a sound file into your T-Max Predictive Dialer. FREE TRIALS!add a message, add a... (Video) How to add or customize your Database Field on the Dialer How to customize your Database Field on the T-Max Predictive Dialer. FREE TRIALS!Change display... (Video) How to properly disconnect/ log off from the T-Max Predictive Dialer How to properly disconnect from the T-Max Predictive Dialer Answering Machine Detection and Wait for Agent, How to setup Wait for Agent settings: The Wait for Agent option is how long your recipient will be on hold... Astrisks, TrixBOX or FreePBX! Instead of using a SIP phone our dialer will call your agents extension with this method. 1. Go... Call quality issues troubleshooting tips! Here at T-Max Dialer we receive several common issues which can easily be avoided or detected by... Can I use open office instead of Excel? Yes, but you will need to change the format from a semi-colon separated to a comma-separated... Check internet connection speed to see if my internet is compatible with the Dialer A Minimum of 512kbps of bandwidth per agent "Upload and Download" with near-zero jitter is... Dialer has dead air when account pops up! Dialer has dead air when the account pops up!1. For a small number of dead air calls, this can be... Does the dialer stop dialing my contacts while I’m on a call? Does the dialer stop dialing my contacts while I’m on a call?The Dialer will stop dialing when... Global Phone Search In the Global Phone Search type in a phone number and it will recall all the accounts or... How Do I Change Credit Cards Update Credit Card on fileClick on the link below and you will be taken to an editabe PDF form.... How Do I Change My Password? Click on the "Admin" button Find the person for whom you want to change the password Click on the... How Do I Check My Invoices How To Check Your InvoiceFirst go to https://tmaxdialer.com/ , then in the upper right-hand... How Do I Configure The "Screen POP" for CollectionsMax To activate the screen pop webservice you will need Collections MAX Professional version 3.1 or... How Do I get Started with a free dialer trial? All you need to do to get started is sign up for the free trial. Follow this link... How do I change the Dialer to SIP Phone? Click on the "Admin" Button. Next find the person that you wish to enable the SIP phone for.Click... How do I configure / Setup T-Max SIP Soft-phone (TMaxSIP) for the Predictive Dialer? STEP 1: Log into your dialer using the EMAIL and PASSWORD you signed up with. Click on the... How do I configure an http get command or create a post url? Log in as Admin. Go to the Admin Button . Click on the Edit Properties (yellow pencil icon) for... How do I find my three-way call recordings? You can find the three-way call recordings the same way you find the normal recordings by... How do I setup a Predictive Campaign? How do I setup a Predictive Campaign? Creating a Campaign: (Only available on ADMIN Accounts)... How do I turn ON or OFF the hold music? or change hold music? Click the Settings Button on your dialer  on the bottom left of your dialer.Click the pencil icon... How long does it take to setup? Once an account is ordered through our Checkout payment system, it typically takes about 60... How to check current Internet outages by provider If you are having trouble connecting to certain pages on the Internet and are having trouble... How to enable Third-Party Cookies on your browsers? How to enable Third-Party Cookies on your browsers? Enabling Third-Party Cookies on different... How to sign in and out of the Predictive Dialer correctly? If the agent walks away from their desk or they have finished for the day, they should be sure to... How to view/check your invoices Login to Client Area from tmaxdialer.com (Top Left Hand Corner above Tmax Dialer logo) Click on... I am having poor voice quality! I am having poor phone quality! 80% of voice quality issues are the result of the end user's internet connection. High quality... I am having trouble with Ports, Firewalls, and Proxy Services To connect with the dialer, computers need outbound access to the following TCP ports 80, 4000,... I can't add a Recording, it won't make a test call. How can I record a wav or .wav file? Make sure the phone you used does not have an auto secretary or auto attendant. Try a couple of... I can't get the recorded voice mail message to play, It says no sound file available You need to enable the sound file for In-call playing. It's one of the hyperlinks near the wav... I cannot log into my system If you are unable to log in to your system please check that you are using the correct URL in... I dont have a csv format mine is excel! Open your file in Microsoft office excel click save as/save a copy name your excel file click on... If I recycle a campaign does it keep previous notes and dispositions? Yes it keeps the previous notes and dispositions if you recycle the campaign. Is My Dialer Billing Correct Yes. However, the way the CDR reports exports could be viewed as incorrect.  To see the true... Is there any way to look up customers via their name on the Agent or Admin screens? You cannot look a specific account up on the Dialer using a name, however you can look the... Join a Predictive Campaign Click the "Dashboard" button to the leftIn this area are all active campaigns.  By clicking on a... My Stats, Get Custom Stats You can see your Stats for the day, week, month, or even custom dates by clicking on the Display... My x-lite ( Xlite ), Zoiper, sip phone won't ring Make sure all firewalls are allowing your programs. You may need to make exceptions or remove... Not all the phone numbers in a CSV file are uploading 1. Try saving the .csv file then upload it to a new campaign and see if this fixes it. 2. Make... Pie charts Pie charts   If the pie chart is Light blue, it means that all the remaining contacts are out... Play a Msg - Play a Pre-Recorded Message Leave a message on an Answering Machine     Play Msg - Play Pre-Recorded Message    How do I add/assign sound files for use with the... Recycle and or Move Contacts on a Predictive Dialer Campaign Recycle and or Move Contacts on a Predictive Dialer Campaign If you want to follow up on leads... What Bandwidth/Speed Does the Dialer Use? A Minimum of 256kbps of bandwidth per agent "Upload and Download" with near zero jitter is... What happens if we do not complete a campaign before the end of day? If you do not complete a campaign by the end of the day and you have not Re-Cycled your contacts...