The latency indicator shows the time it takes for an internet message to go from your computer to our server and back. We only use it to help diagnose potential internet connectivity issues, it's not necessarily indicative of a problem. A consistent latency under 300ms is normal.
The latency indicator does not reflect a problem with our server or connection but usually a problem with your bandwidth and packet loss from your local ISP, please contact your ISP provider to resolve this issue.
Trouble Shooting I am experiencing poor voice quality... 80% of voice quality issues are the result of the end user's internet connection. High quality voice conversations require an extremely consistent (low jitter) connection to our servers. To isolate possible problems, we recommend network administrators download Colasoft Ping Tool and setup a continuous ping to 1) our T-Max server and 2) a constant server like google.com. Poor voice quality caused by the network will manifest itself in any packet loss in excess of 1%. T-Max recommends always using a WIRED (not wi-fi) always-on connection like Fiber or Broadband Cable. In certain situations where the internet connection is being shared it might be necessary to implement VoIP QoS on your router. Please consult your network administrator for further instructions.
