Log in and go to the Admin Button, click on Configure Custom Dispositions at the top of your screen.Type the disposition in the Name:* box then Click "Add", continue to repeat this until you have added the needed fields.Once you have added all the dispositions you want to click "Close"If the new dispositions don't appear, push CTRL+F5 to refresh the dialer build.(Disposition, Dispositions, Add Diposition)