1. Please download X-Lite or whatever sip phone you choose to each of your agent's computers. https://www.counterpath.com/x-lite-download/
2. Go to the ADMIN 
tab on your dialer
3. Change the connection method 
for each collector to Sip Phone.
4. Change the sip password to a new numeric password e.g. from 1234 to 8243
5. Then open your X-Lite phone on the computer and click on Accounts settings.
7. Put the domain from the dialer in the domain on the X-Lite
8. Put the password from the dialer in password on the X-Lite
9. Put the User name (SIP_xxxx) Name from the dialer in the Account Name, User ID, Display Name, and Authorization name in X-Lite.
10. Have the agent log out and back in and now they should be ready to go. Click on the campaign and answer the phone.
Also. you may need to change the preferences on X-Lite to the headset you are using.
a. Just go to softphone
b. Preferences
c. Devices and change to your headset there. (if needed.)
