Categories

6
Billing v3
 2
Collections Max v3
 196
Everything
 22
FAQ
 16
General v3
 0
Inbound Blend v3
 195
Predictive Dialer v3
 2
Simplicity Collect v3
 4
Support
 0
T-Max Duplicate Phone Number Remover v3
 45
Voice Broadcast v3

  Categories

  Tag Cloud

Abandon Message Account Pop Alternate SIP Phone AMD AMD Issues Barge Billing Billing History Can't hear Can't log off Change Agent Password Change Connection Method Change Phone Connection Cloud Cloud-Based Contact List Contacts List Continue Calling Cookies Cost Custom Disposition Dial In dialer not connecting dialer not making calls dialer not working dialer won't call out Disconnect Disconnecting Duplicate Duplicate Numbers Expired Export Google Hold I can’t view my reports Inbound Inbound blend Integrated Web Phone Invoices List listen Logging out Minutes used monitor Move Contacts multiple multiple same numbers Music My headset is not being recognized No Audio No One to take a call No Sound not connecting to the dialer Number Search On Hold Password Payment History phone not connecting Phone Number Phone Number Search Phone set up Pop Post Post URL Predictive Dialer Prices Pricing Recycle Redial if BUSY or NO ANSWER repeat numbers Replay Campaign Report same numbers Screen Pop Session Set up Dialer SIP sip phone Soft Phone Speed test Stop Calling Stop Dialing System Stuck Update Credit Card Update Password Update payment method URL URL Post Voice Broadcast set up Web Web Phone Web phone wont connect Webphone whisper Why am I not able to connect to the dialer

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Open Ticket

I've uploaded a recording and it will not play on the answering machine Print

  • 8

First, you will want to make sure your message is enabled by clicking on Enable for In Call Message as you can see below. If it reads Disable for In Call Message don’t click on it, it is already active. If your message is enabled, make sure the file name doesn’t have any spaces commas or periods in it, if it does you will need to rename the file then re-upload it once you rename it. Make sure to check after re-uploading the new file is enabled.


Was this answer helpful?

Related Articles

How do I set up a pop up script? Go to the settings button of each agent.  Click the Setup Scripts Button  Name Script Put in... How do I import notes from the Predictive Dialer back into Collections Max? We're going to show you how to import notes from your campaigns back into Collections Max. First,... How Do I Export Accounts From Collections Max First bring up your Collections Max Administrator and click on Export Accounts Now click on the... How do I configure / Setup T-Max SIP Soft-phone (TMaxSIP) for the Predictive Dialer? STEP 1: Log into your dialer using the EMAIL and PASSWORD you signed up with. Click on the... How to setup the Integrated Web Phone with Mac/ PC How Do I Set Up the Web Phone? Click on the "Admin" Button.   Next find the person that you...
« Back

  Tag Cloud

Abandon Message Account Pop Alternate SIP Phone AMD AMD Issues Barge Billing Billing History Can't hear Can't log off Change Agent Password Change Connection Method Change Phone Connection Cloud Cloud-Based Contact List Contacts List Continue Calling Cookies Cost Custom Disposition Dial In dialer not connecting dialer not making calls dialer not working dialer won't call out Disconnect Disconnecting Duplicate Duplicate Numbers Expired Export Google Hold I can’t view my reports Inbound Inbound blend Integrated Web Phone Invoices List listen Logging out Minutes used monitor Move Contacts multiple multiple same numbers Music My headset is not being recognized No Audio No One to take a call No Sound not connecting to the dialer Number Search On Hold Password Payment History phone not connecting Phone Number Phone Number Search Phone set up Pop Post Post URL Predictive Dialer Prices Pricing Recycle Redial if BUSY or NO ANSWER repeat numbers Replay Campaign Report same numbers Screen Pop Session Set up Dialer SIP sip phone Soft Phone Speed test Stop Calling Stop Dialing System Stuck Update Credit Card Update Password Update payment method URL URL Post Voice Broadcast set up Web Web Phone Web phone wont connect Webphone whisper Why am I not able to connect to the dialer

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Open Ticket