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What happens to the extra lines that are ringing when all the agents are busy? Print

  • No One to take a call, Abandon Message
  • 7

What happens to the extra lines that are ringing when all the agents are busy

The client will be placed on hold for the amount of time you specify in the Wait for Agent Box for the next available agent to become available. If no agent comes available within the time frame you have selected the call will be dropped.

You can attach an abandonment message that will be played for them while waiting if you choose to do this make sure to set your wait for agent time long enough for the recording to play. We suggest having the message say something about please wait for the next available agent.

To see more about setting up an Abandoned Message follow the following link.

http://tmaxdialer.com/bill/knowledgebase/407/Setting-Abandon-Message.html

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  Tag Cloud

Abandon Message Account Pop Alternate SIP Phone AMD AMD Issues Barge Billing Billing History Can't hear Can't log off Change Agent Password Change Connection Method Change Phone Connection Cloud Cloud-Based Contact List Contacts List Continue Calling Cookies Cost Custom Disposition Dial In dialer not connecting dialer not making calls dialer not working dialer won't call out Disconnect Disconnecting Duplicate Duplicate Numbers Expired Export Google Hold I can’t view my reports Inbound Inbound blend Integrated Web Phone Invoices List listen Logging out Minutes used monitor Move Contacts multiple multiple same numbers Music My headset is not being recognized No Audio No One to take a call No Sound not connecting to the dialer Number Search On Hold Password Payment History phone not connecting Phone Number Phone Number Search Phone set up Pop Post Post URL Predictive Dialer Prices Pricing Recycle Redial if BUSY or NO ANSWER repeat numbers Replay Campaign Report same numbers Screen Pop Session Set up Dialer SIP sip phone Soft Phone Speed test Stop Calling Stop Dialing System Stuck Update Credit Card Update Password Update payment method URL URL Post Voice Broadcast set up Web Web Phone Web phone wont connect Webphone whisper Why am I not able to connect to the dialer

  Support

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