What order does the dialer transfer/connect calls? Who receives the next call?
The first person to log on to the dialer will receive the first call. All calls after that will be transferred to the agent who has been waiting for the longest.
What order does the dialer transfer/connect calls? Who receives the next call?
The first person to log on to the dialer will receive the first call. All calls after that will be transferred to the agent who has been waiting for the longest.