Wait for Agent settings:
The Wait for Agent option is how long your recipient will be on hold waiting for an agent to become available to answer the call. Let’s say all your agents are busy closing a call, but there is a call waiting to be transferred. The dialer will wait for (Recommended) 7-seconds for an available agent to answer the call. If no agent is available, the dialer will drop the call. Your recipient will most likely call you back saying that they missed a call from you.
Turning this option on or off Answering Machine Detection:
From your campaign tab, click on the pencil icon 
(The Edit Properties Icon) to edit the campaign and turn Answering Machine Detection on or off. If the Answering Machine Detection is not checked, you will receive all live calls and all voice mails. If the option is checked then you will eliminate 75 to 90% of answering machines, you will mostly only receive live calls. Either option you choose, you will not receive any No Answers, Busy Signals, or Disconnected Numbers.
(AMD, Answering Machine, Voice Mail, Voicemail)
