(Video) How to delete a Campaign on your T-Max Predictive Dialer How to delete a Campaign on your T-Max Predictive Dialer. FREE TRIALS!remove the campaign, delete... (Video) How to export data from campaign from the dialer Video - How to export data from your T-Max Predictive Dialer. FREE TRIALS!Export Spreadsheet,... (Video) How to monitor your Agent's Productivity on your T-Max Predictive Dialer How to monitor your Agent's Productivity on your T-Max Predictive Dialer. FREE... (Video) How to monitor your Agent's calls on your T-Max Predictive Dialer How to monitor your Agent's calls on your T-Max Predictive DialerMust have your webphone or sip... (Video) How to properly disconnect/ log off from the T-Max Predictive Dialer How to properly disconnect from the T-Max Predictive Dialer (Video) How to recycle contacts on your T-Max Predictive Dialer How to recycle contacts on your T-Max Predictive Dialer. FREE TRIALS! (Video) How to set up an email template on your T-Max Predictive Dialer How to set up an email template on your T-Max Predictive Dialer. FREE TRIALS!create an email,... (Video) How to setup inbound blend on your T-Max Predictive Dialer How to set up an inbound blend on your T-Max Predictive Dialer. FREE TRIALS! (Video) How to setup your T-Max Predictive Dialer SoftPhone How to set up your T-Max Predictive Dialer SoftPhone. FREE TRIALS (Video) How to transfer/3-Way call on your T-Max Predictive Dialer How to transfer/3-Way call on your T-Max Predictive Dialer. FREE TRIALS Admin Button (Little blue guy bottom left corner) 1) Edit Properties - Allows you to edit Passwords, Names, Emails, Give Tabs and Special Admin... Agent Monitor - Real-Time Monitor 1. Recorded Calls: allows you to see the direct recorded calls.2. Area you will see all phone... Agent Productivity! To look at your agent productivity you will first need to go to your Dashboard  then click on... Agent Set up and training Agent Set up and training First, make sure your agent's webphone is configured correctly by... CDR Report codes "Carrier Errors" Here is a list of the possible codes that are listed in the CDR Report for the Predictive Dialer... Call quality issues troubleshooting tips! Here at T-Max Dialer we receive several common issues which can easily be avoided or detected by... Caller ID is showing the wrong name and is different from what is in my settings First - check the Caller ID and name listed on the campaign.Second -If manually dialing the... Can administrators barge or listen in on a call? Yes, administrators can barge in on a live call. ( your webphone or sip phone must be set up to... Change Transfer Caller ID Do you want to project the Caller ID of the Lead's you are transferring to a representative?... Confidentiality, Terms & Conditions Agreement! Confidentiality Agreement   This confidentiality agreement ("Agreement") is made and entered... Contact List Report/Export Definitions Predictive Dialer Contact List Export Information Contact Status/Disposition + Status... Contacts have not appeared after I uploaded the csv file Files can upload between 1 minute to 10 minutes depending on how many people are uploading on the... Custom Dispositions Log in and go to the Admin Button, click on Configure Custom Dispositions at the top of your... Display Agent Productivity Link at bottom of home tab By clicking the blue link at the bottom left hand corner of the home tab this screen will pop up... Disposition bar, Custom, Schedule call back, Made Contact, Unable to Contact and Assign To Custom: Where dispositions are able to be modified to read what fits your companies needs and... Do I need a phone or What type of phone do I need? It depends on which dialer you wish to use. Predictive Dialer: No, all you need to use the... Edit User   Name: This is the agent’s name   Login Name: This is the email for each agent used to... How Do I Change Credit Cards Update Credit Card on fileClick on the link below and you will be taken to an editabe PDF form.... How Do I Change My Password? Click on the "Admin" button Find the person for whom you want to change the password Click on the... How Do I Configure The "Screen POP" for CollectionsMax To activate the screen pop webservice you will need Collections MAX Professional version 3.1 or... How To Setup An Inbound Campaign 1. Purchase the Number from http://tmaxdialer.com/dial/inbound-blend/2. We will email you once... How do I change the Dialer to SIP Phone? Click on the "Admin" Button. Next find the person that you wish to enable the SIP phone for.Click... How do I configure an http get command or create a post url? Log in as Admin. Go to the Admin Button . Click on the Edit Properties (yellow pencil icon) for... How do I find my three-way call recordings? You can find the three-way call recordings the same way you find the normal recordings by... How do I pop the screen in Simplicity? Log in as the Admin on the dialer. Click on the Admin Tab. Click on the Edit Properties button... How do I pop up account from T-Max to Bitrix24 Screen pop Here are the steps to enabling the Post to URL feature on T-Max Dialer with Bitrix24 for... How do I set up a pop up script? Go to the settings button of each agent.  Click the Setup Scripts Button  Name Script Put in... How do I setup a Predictive Campaign? How do I setup a Predictive Campaign? Creating a Campaign: (Only available on ADMIN Accounts)... How do you upload multiple Phone Numbers? To do this simply go to The Admin Tab: Click setup database fields on the top left. Add a... How to download call recordings and voicemails? Go to the Campaigns Tab  Locate the campaign for the call that you are wanting to listen to.... How to enable Third-Party Cookies on your browsers? How to enable Third-Party Cookies on your browsers? Enabling Third-Party Cookies on different... How to setup the Integrated Web Phone with Mac/ PC How Do I Set Up the Web Phone? Click on the "Admin" Button.   Next find the person that you... How to sign in and out of the Predictive Dialer correctly? If the agent walks away from their desk or they have finished for the day, they should be sure to... I am having poor voice quality! I am having poor phone quality! 80% of voice quality issues are the result of the end user's internet connection. High quality... I cannot log into my system If you are unable to log in to your system please check that you are using the correct URL in... Location lock -You can restrict where your staff can login and where they can use the dialer with Location Lock or IP Restriction If you would like to restrict the network and location of where your staff can log in and use the... Manage Do Not Call list DNC Predictive Dialer Manage Do Not Call list DNC Predictive Dialer. First, open the Excel file that contains the... My Stats, Get Custom Stats You can see your Stats for the day, week, month, or even custom dates by clicking on the Display... Not all the phone numbers in a CSV file are uploading 1. Try saving the .csv file then upload it to a new campaign and see if this fixes it. 2. Make... Our admin is no longer with our company how do we get access to the dialer? If the admin on the account is no longer with your company and there is no contacts from your... PD Contact List Report/Export Definitions Predictive Dialer Contact List Export Information Contact Status/Disposition + Status... Pie charts Pie charts   If the pie chart is Light blue, it means that all the remaining contacts are out... Predictive Dialer Seat Cancelation Predictive Dialer Seat Cancelation To cancel a seat do not just remove it from your admin page... Recycle and or Move Contacts on a Predictive Dialer Campaign Recycle and or Move Contacts on a Predictive Dialer Campaign If you want to follow up on leads... Full steps - Predictive dialer setup (no pictures)     Full Setup for Predictive Dialer   From the e-mail you have received from us, follow the... Add Multiple phone numbers to your campaign To do this simply go to The Admin Button: Click setup database fields at the bottom right....